Shipping Policy
FREE WORLDWIDE SHIPPING
All orders of $49 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA). Shipping fees for orders below $49 is varied depends on delivery address and weight, which will be shown on the checkout page.
Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. Thus, please allow us 1-3 days to process your parcel. Normally, the item will ship from our studio in China.
Shipping time varies according to different countries and regions. Generally speaking, it would take 6-20 days (excluding processing time).
**When order amounts over $49, free shipping, except for certain areas.
We have no further liability once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL, or similar. Stolen or missing orders "after delivery" are the purchaser's responsibility and will not be refunded/reshipped. We will try to assist, give advice/support, verify delivery, etc. If the shipping issue is the carrier‘s fault, such as a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.
The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.
Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.
If you do not receive your item on time, please contact support@sereninest.com for further assistance.
This Shipping policy forms part of the SereniNest website terms and conditions.
Free Shipping Exclusions
We do not offer free shipping to the following locations.
Shipping fees will be calculated at checkout.
Asia
| Vietnam | $10 |
| Indonesia | $10 |
| Brunei | $15 |
| Saudi Arabia | $10 |
| Bahrain | $10 |
| Kuwait | $10 |
| Oman | $10 |
| Qatar | $10 |
| Cambodia | $15 |
| Jordan | $10 |
| Lebanon | $15 |
| Iraq | $10 |
Europe
| Iceland | $10 |
| Montenegro | $10 |
| Serbia | $10 |
| Turkey | $15 |
| Cyprus | $10 |
| Georgia | $10 |
| Monaco | $10 |
| Herzegovina | $10 |
| Moldova | $10 |
| Norway | $10 |
South America
| Bolivia | $10 |
| Paraguay | $10 |
| Uruguay | $10 |
| Paraguay | $10 |
| Venezuela | $10 |
| Colombia | $15 |
| Ecuador | $15 |
| French Guiana | $15 |
| Peru | $15 |
| Chile | $30 |
Caribbean
| Falkland Islands | $10 |
| Guyana | $10 |
| Suriname | $10 |
| Canary Islands | $10 |
| Caribbean Netherlands | $10 |
| Netherlands Antilles | $15 |
| French Guiana | $15 |
Africa
| Morocco | $10 |
| South Africa | $10 |
| Mauritius |
$10 |
Place We Dont't Ship To (but wish we did):
North America
- Greenland
Oceania
- Papua New Guinea
- French Polynesia
- Palau
Africa
- Mayotte
- Cote d'Ivoire
- Egypt
- Kenya
- Uganda
- Central Republic
- Sudan
South America
- Brazil
- Argentina
- Venezuela
Europe
- Aland Islands
- French Southern Territories
- Isle Of Man
- North Macedonia
- Andorra
- Gibraltar
- Kosovo
- Albania
- Azerbaijan
- Ukraine
- Bosnia
Asia
- Sri Lanka
- Maldives
- Uzbekistan
- North Korea
- Tajikistan
- Iran(Islamic Republic of)
- Syria
- Kazakhstan
- Pakistan
Caribbean
- Barbados
- Aruba
- St. Barthelemy
- Guatemala
- Guadeloupe
- Bahamas
- Martinique
- Jamaica
- Costa Rica
- Dominican Republic
- El Salvador
- Cuba
- Trinidad And Tobago
North America
- Greenland
Oceania
- Papua New Guinea
- French Polynesia
- Palau
Africa
- Mayotte
- Cote d'Ivoire
- Egypt
- Kenya
- Uganda
- Central Republic
- Sudan
South America
- Brazil
- Argentina
- Venezuela
Europe
- Aland Islands
- French Southern Territories
- Isle Of Man
- North Macedonia
- Andorra
- Gibraltar
- Kosovo
- Albania
- Azerbaijan
- Ukraine
- Bosnia
Asia
- Sri Lanka
- Maldives
- Uzbekistan
- North Korea
- Tajikistan
- Iran(Islamic Republic of)
- Syria
- Kazakhstan
- Pakistan
Caribbean
- Barbados
- Aruba
- St. Barthelemy
- Guatemala
- Guadeloupe
- Bahamas
- Martinique
- Jamaica
- Costa Rica
- Dominican Republic
- El Salvador
- Cuba
- Trinidad And Tobago
